Six Sigma is an approach to quality management that was developed by Motorola in 1986. It has been used by many companies around the world since then. The goal of Six Sigma is to improve the quality of products and services while reducing costs.
There are five main steps to implementing Six Sigma. These steps are called DMAIC (Define, Measure, Analyze, Improve, Control).
Six Sigma projects can be found in almost every sector of the economy. Here are some examples of six sigma projects in various sectors.
- Improving patient safety
- Reducing medication errors
- Reducing the length of stay in hospital
- Reducing the risk of infection
- Improving customer service
- Reducing the time taken for processing payments
- Reducing the cost of credit card transactions
- Reducing the average time taken by customers to get their money back
- Reducing the amount of time it takes to pay bills
- Improving customer service
- Reducing lead times for new products
- Reducing defects in products
- Reducing scrap rates
- Reducing maintenance costs
